Privacy Policy

AutoScout ("AutoScout," "we," "us," or "our") operates an AI-powered automotive acquisition platform for dealerships and related businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request a demo, create an account, or use our services.

By accessing or using AutoScout, you agree to the practices described in this policy. If you do not agree, please do not use our services.

We may collect the following categories of information:

• Account & contact data: name, email address, phone number, dealership name, job title, and credentials you provide when registering or booking a demo.
• Business & inventory data: vehicle listings, VINs, pricing, sourcing preferences, search criteria, and communications you submit through the platform.
• Usage data: pages viewed, features used, clicks, session duration, referring URLs, and interaction logs.
• Device & technical data: IP address, browser type, operating system, device identifiers, and similar technical information.
• Communications: messages, support requests, and feedback you send to us.

We use collected information to:

• Provide, operate, and improve the AutoScout platform;
• Process demo requests and manage customer accounts;
• Deliver AI-driven inventory discovery, valuation, and engagement tools;
• Send service-related notices, security alerts, and support responses;
• Send SMS and MMS text messages to users who have opted in (see Section 7 below);
• Analyze usage trends and develop new features;
• Comply with legal obligations and enforce our terms;
• Send marketing communications where permitted, with opt-out available at any time.

We do not sell your personal information. We may share information with:

• Service providers who assist with hosting, analytics, email delivery, SMS delivery, customer support, and security (bound by confidentiality obligations);
• Integration partners at your direction, such as DMS or third-party data providers you connect;
• Legal authorities when required by law or to protect rights, safety, and security;
• Business transfers in connection with a merger, acquisition, or asset sale, subject to continued protection of your data.

No mobile information, including phone numbers collected through SMS opt-in, will be shared with or sold to third parties or affiliates for marketing or promotional purposes at any time. This restriction applies to all mobile opt-in data regardless of whether the opt-in was obtained through our website, platform, or any other method.

We retain personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on data type and applicable law.

We implement administrative, technical, and organizational measures designed to protect your information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

AutoScout may send SMS and MMS text messages to users who have opted in to receive them. This section describes how we handle mobile data in connection with our text messaging program.

Program Name: AutoScout Alerts

Types of Messages: Messages may include inventory alerts, dealer engagement notifications, acquisition workflow updates, account and security notifications, and other service-related communications.

Consent: By providing your mobile phone number and expressly opting in — whether through our website, during account registration, or within the platform — you consent to receive recurring automated text messages from AutoScout. Consent to receive text messages is not a condition of purchasing or using any AutoScout product or service.

Message Frequency: Message frequency varies based on your account activity and notification preferences. You may receive multiple messages per week depending on your settings.

Message & Data Rates: Message and data rates may apply. Please consult your mobile carrier for details regarding your messaging plan.

Opt-Out: You may opt out of text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and will not receive further text messages unless you opt in again.

Help: For help or questions about our text messaging program, reply HELP to any message or contact us at support@autoscout.com.

Carriers: Carriers are not liable for delayed or undelivered messages.

Mobile Data Privacy: We collect your mobile phone number and opt-in consent for the sole purpose of delivering the text messages you have requested. Your mobile opt-in data, phone number, and any information obtained through our SMS program will not be shared with or sold to third parties or affiliates for their own marketing or promotional purposes. We may share mobile data with service providers who assist us in delivering messages (such as our SMS platform provider), subject to confidentiality obligations. You may request deletion of your mobile data by contacting us at privacy@autoscout.com.

Depending on your location, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict certain processing. You may also withdraw consent where processing is consent-based, including consent to receive text messages.

To exercise these rights, contact us at privacy@autoscout.com. We will respond within the timeframe required by applicable law.

We use cookies and similar technologies to remember preferences, analyze traffic, and improve user experience. You can control cookies through your browser settings. Disabling cookies may affect certain features.

Our website may link to third-party sites or services. We are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

AutoScout is intended for business users and is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us promptly.

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via the website or email where appropriate. Continued use after changes constitutes acceptance.

For questions about this Privacy Policy or our data practices, contact:

AutoScout
Email: privacy@autoscout.com